Careers

Women taking an arts class
What is CraftJam?

CraftJam is making crafting modern, social, and memorable. Our virtual workshops,led by our energetic jam master, are filled with happy jammers who learn, craft and connect.

We offer over 60 different arts and craft workshops and have conducted more than 2,000 events, teaching over 20,000 people how to make something.
In addition to our ticketed events we hold private team building events. We’ve facilitated workshops for 10-1000 people.

As part of a fun, hardworking and talented team, you will have the chance to support and make hip arts crafts with a group
of passionate business and craft folks.

Find more info about our open positions below.

Customer Success Manager

As CraftJam’s first Customer Success Manager, this role is critical for the sustained success of our membership offering as well as our high-touch private and corporate clients. This position requires you to be an advocate for CraftJam, our product and community as well as an advocate for the customer and their unique needs. The primary goals of this role are to increase the LTV of each client and member, reduce customer churn, safeguard the NPS and drive our member’s monthly site usage. You will work closely with leadership and the product team to advocate for new features that respond to customers and clients needs. To be successful in this role, you should be data driven, analytical, highly organized, and have exceptional interpersonal and relationship-building skills.

Goals for this role

  • Meet Private & Corporate Event Sales Goals
  • Grow LTV members through the use of our product
  • Grow Repeat Rate
  • Maintain our high NPS
  • Reduce customer churn
  • Convert corporate clients into members
Responsibilities Include:

Member Support

  • Respond to Hello@craftjam.co inbox
  • Provide top notch support for member concerns, feedback and questions
  • Take the time to understand the customers needs and goals and offer a product that works for them
  • Guide them by sharing information about our workshops, supplies, and JamMasters to help them to find the right offering
  • Be proactive in regards to problem resolution
  • Find manual or analog solutions when the technology doesn’t yet offer what the client needs
  • Manage our customer communication system including email and text messaging
  • Review customer surveys and respond as needed

 

Product Support 

  • Generate excitement for new or developing products and services and support product adoption and use
  • Collect and share feedback about the customers’ needs and make recommendation for website and product development
  • Identify tools and features that will help convert corporate/private clients into members
  • Identify tools and features that will increase LTV of members and increase monthly usage

 

Private and Corporate Support

  • Build close long-term client relationships with private and corporate clients
  • Serve as the main point of contact for all clients and negotiate all event details and agreements
  • Ensure the timely and successful delivery of virtual and in person workshops and supplies according to customer needs.
  • Responsible for managing all elements of private and corporate events from booking to completion.
  • Closely track contacts and identify opportunities to sell and re-engage
  • Track each clients LTV, RR and product use cases
  • Create and send newsletters and other messaging to drive corporate business
  • Proactively anticipate the needs of private clients and offer solutions
  • Maximize the value of each relationship driving higher RR and LTV
  • Convert private and corporate clients into members
Qualifications:
  • Customer and corporate relationship expert
  • Deep empathy and an authentic desire to help
  • Data driven and strong analytical skills
  • Excellent written and verbal communication skills
  • Strong organization and presentation skills
  • A propensity for relationship building
  • Craft or design industry knowledge
  • Strong problem solving
  • Strong leadership skills
  • Experience in a ticketing system such as Zendesk, FreshDesk or Intercom
  • Experience in planning and executing events/workshops

 

Technical Skills

  • Excel, Sheets
  • Mailchimp
  • Airtable
  • Google Analytics
  • Braze or other email marketing platforms
What We Offer:
  • Competitive Salary
  • Health Benefits
  • Work remotely from anywhere in the US

 

Base pay range: $58,000/yr – $65,000/yr

Freelance Photographer (NYC)

We are looking for NYC-based talented photographers who have experience with shots and styling. Photo assistants and those looking to build their portfolios are encouraged to apply.

  • Photograph products, craft projects, models, and events for Craftjam’s website and social media platforms.
  • Create shot lists and contribute to overall creative direction for photoshoots/branding.
  • Source props and models for photo shoots, manage model releases.
  • Set up seamless backdrops and lighting, style sets.
  • Edit photographs, provide high-resolution deliverables within 48 hours of shoot or by pre-determined comms calendar deadline.
Qualifications:
  • Must be based in NYC.
  • Experience with still-life photography.
  • Capability to turn around shots in little time with tight deadlines.
  • Ability to lift 50lbs and stand for extended periods of time.
  • Proficiency with professional-grade photography equipment and processes.
  • Lighting experience.
  • Must provide their own computer and photography equipment (Craftjam can provide some lights, seamless paper, and lighting stands, etc. Whatever else you guys have).
  • Knowledge of Adobe Light and Photoshop.
  • Proficiency with Google Docs, Airtable,and Slack. Comfort working solo.
Available to work
  • 2 Days a week to start, and possibly growing to 3 or 4 days a week in a few months