TERMS AND CONDITIONS

We will do our very best to make sure you will have fun at our events.

Should you have any questions about our events or terms, email us at hello@craftjam.co.

OUR POLICY

The small print!

For our public events we require a minimum of two attendees. If we don't get the minimum signups we will reach out to you two days before to see if you'd like reschedule to another date, otherwise we will give you a full refund.

For private (exclusive) events we require a minimum of six people.

Sometimes life happens and you can’t make it.

Tell us 48 hours in advance and we’ll give you a full refund. Have less than 48 hours? No problem, just let us know and check our schedule. You can take any class that costs the same or less. This offer is valid up to three months. Just remember you can transfer your class only once and we can book you only if there are available seats.

For no-shows we cannot guarantee to reschedule.

What is the make-up class schedule policy?

See above.

Can I purchase walk-in tickets?

Yes, if we have spots left. We love spontaneity! Just come 15 minutes beforehand so we can process your signup.

What time should I arrive to CraftJam?

Classes start promptly and we highly recommend to get there 15 minutes early to settle and to get your snacks and drinks ready! Also a good time to catch up with your friends joining you or make new ones.

What if I come on a wrong date?

Mistakes happen. If you get your class date mixed up and come on the wrong day (to the same class), you are welcome to stay if we have extra supplies. If we don't have enough materials, we will kindly ask that you come on the correct date.

What if I don’t succeed in finishing my project?

The JamMaster will guide you through the class and help you with timing. If you take the project home to finish, please send us a photo after you’ve finished, we’d love to share it on our social media. Any materials needed to finish (like thread or yarn) are on us!

What if I don’t like my projects?

Our workshops are designed for beginners, and the JamMaster will assist to complete a project you’ll like or love. But we get it, sometimes you’re not satisfied. And our job is to make you happy. Try it again! Either start over during that class or we’ll give you half off for the same class on another day when the stars are better aligned. Let us know what didn’t work for you, what you wish you had done differently and how we should improve, we’re here for you.

Is there an age requirement to come to CraftJam?

CraftJams are designed for adults. We welcome anyone 18 years or older!

Can I bring my own booze?

Yes you can, we are BYOB friendly! But, you must be 21 or over. Younger? Just have a mocktail. No one will notice ;)

Can I bring food?

You're coming right after work and you're hungry, we’ve been there! We recommend to finish meals before the workshop starts, and you're welcome to eat it on our premise. Eating and crafting doesn't go so well together. Food stains and smell can take away from a good experience. We do love snacks though. Make sure to share with your new friends ;)

Do I need to sign the waiver?

If you want to attend a class with certain tools, such as X-acto knives and stamping tools, yes, please. It’s a standard workshop business practice. Our JamMaster will always demonstrate proper techniques according to our safety guidelines.

Why are you taking photos?

We think your crafting experience deserves to be eternal and that’s why we are ready with cameras! We’ll make sure you look good and post them on social media so your mom can be proud of you. Want to keep this a secret? No worries, just give us heads up and we’ll let you keep your privacy.

GIFT CARDS

What can I buy with a gift card?

Gift cards can be redeemed through the CraftJam website and may be used on any individual CraftJam ticket on the site.

What is your return policy?

Our gift cards are not refundable. We’re constantly adding new classes to our offerings, and we are sure that the recipient of the gift card can find an activity they like. If there are any questions about our CraftJams, please do not hesitate to contact us at hello@craftjam.co.

How do I redeem a gift card?

Gift cards can be redeemed through the CraftJam website and may be used on any class on the site. To redeem, simply enter the gift card code while picking your class. You can only use your gift certificate code once. If the value of your gift card is more than the price of the class, please email us at hello@craftjam.co and we will send you a new gift certificate code with the remaining value.