Sometimes life happens and you can’t make it.

Tell us 48 hours in advance and we’ll give you a refund. Have less than 48 hours? No problem, just let us know and check our schedule and take any class that cost the same or less. This offer is valid up to one year. Just remember you can transfer your class only once.

What is the make up class schedule policy?

See above.

Can I purchase walk-in tickets?

Yes, if we have spots left! We love spontaneity!

What time should I arrive to CraftJam?

Classes start promptly and we highly recommend to get there 15 minutes beforehand, to settle and to get your snacks and drinks ready! Also a good time to catch up with your friends joining you or make new ones.

What if I don’t succeed finishing my projects?

The JamMaster will guide you through the class and help you with timing. If you need to take the project home to finish, we will tell you where you can purchase tools. Any materials needed to finish (like thread or yarn) are on us!

What if I don’t like my projects?

Our projects are designed for beginners and the JamMaster will assist and help you with anything you need. But we get it, sometimes you’re not satisfied. And our job is to make you happy. Try it again! Either start over during that class or we’ll give you half off for the same class on another day when the stars are better aligned. Let us know what didn’t work for you, what you wish you had done differently and we should improve, we’re here for you.

Can I bring my own booze?

Yes you can, we are BYOB friendly! But, you must be be 21 or over. Younger? Just have a mocktail. No one will notice ;)

Do I need to sign the waiver?

If you want to attend a class with certain tools, such as X-acto knives and stamping tools, yes, please. It’s standard workshop business practice.

Why are you taking photos?

We think your crafting experience deserves to be eternal and that’s why we are ready with cameras! We’ll make sure you look good and post them on Facebook so your mom can be proud of you. Want to keep this a secret? No worries, just give us heads up and we’ll let you keep your privacy.


What can I buy with a gift card?

Gift cards can be redeemed through the CraftJam website and may be used on any individual CraftJam ticket on the site.

What is your return policy?

Our gift cards are not refundable. We’re constantly adding new classes to our offerings, and are sure that the recipient of the gift card can find an activity they like. If there are any questions about our CraftJams, please do not hesitate to contact us at hello@craftjam.org.

How do I redeem a gift card?

Gift cards can be redeemed through the CraftJam website and may be used on any class on the site. To redeem, simply enter the gift card code at checkout. You can only use your gift certificate code once. If the value of your gift card is more than the price of the class, please email us at hello@craftjam.org and we will send you a new gift certificate code with the remaining value.